FAQs

Frequently Asked Questions

Here we listed some of the Frequently Asked Questions, if you have more, just feel free to ask us at any time.



1. What are my payment options?

For samples, it is 100% in advance.

For mass production, it is 30% in advance and 70% balance.

Welcome West Union, TT. bank account and Paypal.

2. How long will it take to ship my order?

As long as there is stock available, chelong usually ships items within 3 work days for samples and within one to two weeks for formal order once receiving the confirmation of a new order. The order will not be confirmed until the payment reaches chelong’S bank account. If we aretemporarily out of stock, we will do our best to inform you of the estimated lead time.

3. What does your warranty cover?

chelong’s product is backed by a 1-year limited warranty against manufacturing defects (material or workmanship). Missing/lost or worn out parts are not covered under our warranty.

4. Who will pay the freight for repairing items?

Both parties will share half the freight: the buyer will take the freight of sending it back to chelong,while chelong will cover that of sending it back to the buyer.  And chelong suggests to sending it back with the next mass production items.

5. Can I return product for credit?

Sorry, crediting product is unacceptable for now.

6. What is the ship term?

FOB SZ or FOB HK.

7. What does FOB mean?

FOB stands for Free On Board which is a term that is used with an identified physical location to determine 1) the point at which title for the shipment passes from the seller (Server Products) to the buyer AND 2) the responsibility and basis for payment of freight charges.

8. Who pays the freight charges when terms are FOB?

Buyers or the third party notified by buyers will bear the freight. The freight can be collected or prepaid. Your forwarder will always be chelong’s first choice. If you have no forwarder, we are honored to appoint a forwarder for you. How can I get your price list?

Please send us your email or fax for our price list and order information.

9. How to place an order?

Please send PO to chelong and we will send back a PI accordingly. You will wire the payment and send T/T copy for our reference. Then the products will be in preparation. After getting the payment, the items will be sent out ASAP.

10. How do I access the files on this Digital Spy Camera Clock?

Turn the device on, connect mini USB cable, then press the power button on the remote control. Your computer will then automatically detect the device.

Related products : Recoder Camera Clock CL-28DV, Surveillance Camera Clock CL-I85DV.

 
  • «
  •  Start 
  •  Prev 
  •  1 
  •  2 
  •  3 
  •  4 
  •  Next 
  •  End 
  • »


Page 1 of 4

Contact Now!

Contact: Thomas
Tel: 86-755-27572672/29953683
Fax: 86-755-27572587
QQ: 2840949746
Skype: cnchelong
E-mail:
info@chelong.com.cn

 E-mail:info@chelong.com.cn Skype:cnchelong QQ:2840949746

Hot Products

Auto Black Box CL-073DV-L CL-073DV-L
Auto Black Box more
car black box gps CL-X3000 CL-X3000
car black box gps more
Flash Drive Video Recorder CL-077DV CL-077DV
Flash Drive Video Recorder more
Car DVR Recorder CL-507GS-D CL-507GS-D
Car DVR Recorder more
1080P Car Black Box CL-1089DV-D CL-1089DV-D
1080P Car Black Box more